Support
For our long users of EIS and ES TECK we provide dedicated technical support as well as the opportunity to upgrade to the latest versions of our software and technologies.
Online Technical Support
SoftMed Technology provides dedicated online assistance for software and hardware setup. Updates, patches, and other maintenance tasks can be performed remotely over the internet.
Warranty and Guidelines
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Free online support is available for devices covered under warranty.
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Devices outside warranty may incur service fees or replacement charges.
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Extended warranty options can be requested for an additional annual fee.
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Support is not available for devices purchased from unauthorized third-party sellers.
How to Get Remote Support
Procedure
Install or Open TeamViewer
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If TeamViewer is not installed, download and run TeamViewer Quick Support from www.teamviewer.com.
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If TeamViewer is already installed, open it and click the “SUPPORT” icon.
Share Your ID and Password
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A window will display your ID (9 digits) and password (4 digits).
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Send these details along with your device serial number, full name, and phone number to contact@softmedtechnology.net
Stay Connected During Support
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Keep the TeamViewer window open and your computer powered on.
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Remain at your device, as support may require your input.
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If you cannot be present, provide a detailed description of the issue via email.
Contact Information
Reach our support team at:
Phone: +1 7543000407
Email: contact@softmedtechnology.net
Why It Matters
Healthcare doesn’t stop when technology evolves. We make sure that your existing investments remain reliable, minimizing downtime and ensuring continuity of care.
Need Help?
If you’re experiencing issues with an older device or software version, our team is here to help.